Get a Free Technical Consultation
Talk to an
Engineer
Today
Every inquiry is handled by a pellet production specialist — not a sales rep. Describe your project and receive a customized solution proposal within 24 hours.
30 min
Equipment fault response (warranty)
24 hrs
New inquiry response
72 hrs
Full solution proposal
140+
Countries served
Headquarters
Henan Province, China
Largest pellet machinery factory in the region — 30+ years of manufacturing expertise
ISO 9001 Certified Factory
Largest pellet machinery factory in the region — 30+ years of manufacturing expertise
WhatsApp / WeChat
Reach our engineering team directly via WhatsApp or WeChat for the fastest response — especially for urgent equipment support or project timelines.
Fastest Response Channel
Global Project Support
Active installations in 140+ countries. We support projects in Asia-Pacific, Europe, Middle East, Africa, and the Americas with local language assistance available.
Multi-Language Support
Free Consultation
24-hr Inquiry Response
30-min Fault SLA
140+ Countries Served
CE · ISO · TÜV · SGS
No Sales Pressure
Engineer Responds Directly
Free Consultation
24-hr Inquiry Response
30-min Fault SLA
140+ Countries Served
CE · ISO · TÜV · SGS
No Sales Pressure
Engineer Responds Directly
Contact Information
How to Reach Us
Choose the channel that works best for you. For the fastest response on urgent matters, WhatsApp is recommended.
Email
Send your project details to our engineering team.
info@pelletmachinemanufacturer.com
info@pelletmachinemanufacturer.com
WhatsApp / WeChat
Direct line to our engineering team. Best for urgent inquiries, project photos, and real-time communication across time zones.
Factory Address
Henan Province, China
The most distinguished and expansive pellet machinery manufacturing facility in the region.
The most distinguished and expansive pellet machinery manufacturing facility in the region.
Business Hours
Monday – Saturday: 08:00 – 18:00 CST
Emergency equipment support available 7 days during warranty period.
Emergency equipment support available 7 days during warranty period.
Our Certifications
ISO 9001
CE
BV
TÜV
SGS
RTN
CU-TR
What Happens After You Send an Inquiry
1
Engineer Reviews Your Requirements
A pellet production specialist — not a sales rep — reviews your feedstock type, capacity target, and geography within the same business day.
Within 24 hours
2
Preliminary Solution Sent
We send a preliminary equipment configuration, estimated capacity, and indicative pricing. No obligation — purely technical advice first.
Within 48 hours
3
Full Proposal & Quotation
After discussion, we prepare a complete turnkey proposal — machines, layout, utilities, timeline, and commercial terms — tailored to your project.
Within 72 hours
4
Decision at Your Own Pace
No pressure. We understand that pellet plant investment decisions take time. Our engineers remain available for questions throughout your evaluation process.
Your timeline
Project Inquiry
● Free · No Obligation
Send Your Inquiry
A pellet production engineer responds within 24 hours
Common Questions
Before You Reach Out
How quickly will I receive a response?
New project inquiries receive a response within 24 business hours. For urgent matters, WhatsApp contact typically receives a reply within 2–4 hours during business hours. Equipment faults during the warranty period are guaranteed a 30-minute response.
Is the quotation truly free and without obligation?
Yes — completely free, with no commitment required. We provide preliminary technical advice and indicative pricing to help you evaluate whether a pellet production line is viable for your project. Many buyers take months to make a decision, and we support that process without sales pressure.
My feedstock is unusual — can you still help?
Almost certainly yes. We have confirmed commercial installations across 12+ feedstock types including EFB, wood chips, alfalfa, rice husk, cotton stalks, straw, bagasse, bamboo, leaf residues, and more. Describe your feedstock and we’ll confirm compatibility and recommended machine configuration.
Do you handle installation in my country?
Yes. We provide full on-site installation, commissioning, and operator training at your facility in 140+ countries. Our engineers travel to the project site. We don’t consider the job done until your production line is running at target output.
What certifications do your machines carry?
CE (EU), BV (France), TÜV (Germany), SGS (Switzerland), RTN (Russia), CU-TR (EAEU Customs Union), and ISO 9001. Every machine ships certified for your destination market. ENplus A1 output is achievable for wood pellet applications.
What after-sales support is included?
A full 1-year free service period is included with every machine. This covers parts, technical guidance, process optimization, and the 30-minute fault response guarantee. Spare parts are stocked and can be dispatched within 24–48 hours of identification.